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Privacy Policy
My Empire Casino operates under licences issued by the Government of Curaçao (licence number 8048/JAZ) and the Union of Comoros (Anjouan jurisdiction).
Information we may collect
When you use My Empire Casino, we may collect information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with the website and the services available to you. We try to collect information that is relevant to operating the account, providing support, meeting legal requirements and maintaining a secure gambling environment.
Account and contact details
This may include your name, date of birth, residential details, contact details, account login information, communication preferences and other information you provide when registering or updating an account. We may also record information about your use of account features, requests made to support and communications exchanged with us.
Identity and verification information
To help confirm identity, age and eligibility, we may request verification information and documents. These may include identity documents, information about your address, evidence relating to account ownership or other information needed for customer and security checks. Verification information may be reviewed using internal processes or appropriate service providers.
Payment and transaction records
We may collect records relating to deposits, withdrawals, gameplay, account balances and other transactions. Payment information may be processed by payment providers. We may receive transaction status, payment method details, partial payment identifiers and other information necessary to process payments, prevent misuse and keep suitable financial records. We do not need to retain full payment card details where those details are handled directly by a payment provider.
Device, usage and cookie information
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also collect information about how you interact with the website, including error reports and security events. This helps us keep the website functional, improve services and identify unusual or potentially harmful activity.
Information from other sources
Where appropriate, we may receive information from payment providers, verification services, fraud prevention services, technical providers or other parties involved in delivering our services. We may also receive information when you contact us through a support channel or when you provide information in connection with a complaint, dispute or request.
How we use information
We use personal information for purposes connected with providing and protecting the services. The purposes may include the following:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and eligibility before or during access to relevant services.
- Carrying out customer due diligence, anti-fraud, security and risk checks.
- Detecting suspicious, unlawful, unauthorised or irregular activity.
- Providing customer support, responding to questions and handling complaints.
- Communicating with you about your account, service updates, security matters and important operational information.
- Sending marketing communications where permitted and where you have provided the necessary consent or otherwise allowed us to do so.
- Personalising or improving website content, functionality and user experience.
- Monitoring system performance, troubleshooting faults and protecting the website, users and business operations.
- Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations.
- Establishing, exercising or defending legal rights, and managing disputes or investigations.
We may combine information collected from different parts of the website or from service providers where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Marketing communications
If you receive promotional messages, you can choose to stop receiving marketing communications by using the unsubscribe option in the message or by contacting support@myempirecasino.best. Account, security and service messages may still be sent where they are necessary to operate or protect your account. Your marketing preferences may take a reasonable time to update across all relevant systems.
Sharing, security and retention
When information may be shared
Personal information may be shared only where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by applicable requirements. This may include sharing information with payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers that help operate the website.
Information may also be disclosed to relevant authorities, courts, regulators or law enforcement bodies where disclosure is required or appropriate. If our business, assets or services change, personal information may be transferred as part of that change, subject to applicable privacy requirements. Service providers may process information in Australia or another country. Where information is handled overseas, reasonable steps are taken to support appropriate protection and lawful handling.
Security measures
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication, encryption or secure transmission, monitoring, staff procedures and supplier requirements. No website or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been compromised.
How long information is kept
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, understand website usage, improve performance, support security and, where applicable, assist with marketing preferences. Some cookies are necessary for core website functions, while others help us understand how visitors use the website. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect website features, account access or the way pages operate.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
Making a data request
To exercise your privacy rights, request information about how your data is handled, or ask a privacy question, contact support@myempirecasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request involves account information or documents.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
- Deletion: ask us to delete personal information that is no longer required or that we are not required to keep. Deletion may not be possible where records must be retained for legal, security, accounting or dispute-related reasons.
- Withdrawal of marketing consent: ask us to stop using your information for promotional communications. This does not necessarily stop essential account, service or security communications.
We will consider privacy requests fairly and respond within a reasonable timeframe. If we cannot fulfil a request in full, we will explain the relevant reason where permitted. We may retain a record of your request and our response to demonstrate appropriate handling and to meet record-keeping obligations.
Changes to this policy
This Privacy Policy may be updated when our services, information practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review this page from time to time. Where a change is significant, we may provide additional notice through an appropriate account or website communication.
By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled, you should stop using the relevant services and contact support@myempirecasino.best with any questions or concerns.