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Terms & Conditions
My Empire Casino operates under licences issued by the Government of Curaçao (licence number 8048/JAZ) and the Union of Comoros (Anjouan jurisdiction).
1. General conditions
These terms form an agreement between you and the operator of My Empire Casino. They apply to the website, mobile services, account features, games, promotions and related services made available through the platform. If you do not agree with any part of these terms, you should not use the website or create an account.
You must use My Empire Casino only for lawful purposes and in accordance with applicable Australian laws and regulations. The website is intended for eligible adults. You must not access or use the service if online gambling is unlawful where you are located, if you are below the applicable legal gambling age, or if you are subject to a self-exclusion or other restriction that prevents you from gambling.
The operator may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security improvements or operational needs. The updated version will apply from the date it is published, unless a different effective date is stated. You should review the terms regularly. Continued use of the website after an update indicates acceptance of the revised terms.
Some services, games or promotions may have additional terms. Those terms will apply alongside this document and may contain important information about eligibility, qualifying transactions, wagering requirements, expiry dates, maximum values or other conditions. If there is an inconsistency, the specific terms for the relevant service or promotion may apply to that service.
Changes and availability
The operator may change, suspend or withdraw any part of the website, including games, features, payment methods or promotional offers. Website content may be unavailable temporarily because of maintenance, technical problems, security measures or circumstances outside the operator’s reasonable control. The operator does not guarantee that the website or every game will always be available, uninterrupted or error-free.
If a material error affects a game, transaction, account balance or promotion, the operator may take reasonable steps to correct the error. This may include cancelling or correcting an affected transaction, restoring an appropriate balance or removing an incorrectly awarded benefit. You should notify the operator through the available website support channel if you identify a suspected error.
2. Account registration and security
You may need to create and verify an account before using certain services. Information provided during registration must be accurate, complete and current. You must update your details if they change. Providing false, misleading or incomplete information may result in a delay, restriction, suspension or closure of the account.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where an issue results from the operator’s failure to meet its obligations. Do not share your password, permit another person to use your account or access the service on behalf of someone else. Contact the operator promptly through the available support channel if you believe your account has been compromised.
- Only one personal account may be opened unless the operator expressly allows otherwise.
- An account must be used only by the registered account holder.
- You must not register or play using another person’s identity, payment method or account.
- You must not attempt to bypass account, location, age or safer gambling controls.
- You must cooperate with reasonable identity, age, payment and security checks.
The operator may request documents or information to confirm your identity, age, address, source of funds, ownership of a payment method or other account details. Verification may be required before deposits, withdrawals, continued play or account access. If requested information is not provided, cannot be verified or raises reasonable concerns, the operator may restrict activity or close the account in accordance with applicable requirements.
You must not use the website to commit fraud, launder money, abuse a technical vulnerability, interfere with another user, introduce malicious software or engage in any activity that could damage the website or its users. Suspected misuse may be investigated and reported where required or permitted by law.
3. Deposits, wagering and withdrawals
You may deposit funds only using payment methods that are available on the website and that you are authorised to use. Deposits must be made for your own account and not for a third party. The operator may reject, reverse or restrict a transaction where it cannot be processed, where verification is incomplete, or where the transaction appears inconsistent with legal, security or payment requirements.
You should check the transaction details before confirming a deposit or wager. Once a wager has been accepted, it generally cannot be changed or cancelled unless the applicable game rules, promotional terms or law provide otherwise. Game outcomes are determined by the relevant game system and rules. Where a game displays an outcome or result, that result will generally govern the wager, subject to correction of a proven technical or administrative error.
You must have sufficient cleared funds or an available balance before placing a wager. You are responsible for reviewing your balance and transaction history and for identifying any unusual activity. The operator may apply reasonable account controls, including transaction reviews, wagering restrictions or temporary holds, where necessary for verification, security, compliance or responsible gambling purposes.
Withdrawal requests may be subject to identity checks, payment verification, account review and any applicable game or promotional conditions. Funds may be returned only through approved payment methods and, where appropriate, to an account held in your name. Processing times can vary depending on the method used, verification requirements, financial institutions and circumstances outside the operator’s control.
You must not charge back a legitimate transaction, attempt to reverse a completed payment without a valid reason or use payment services in a way that causes loss or risk to the operator. If a payment is reversed, disputed or found to be unauthorised, the operator may recover the relevant amount from your account, suspend activity and investigate the circumstances.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to their own terms. Eligibility may depend on account status, location, registration details, qualifying deposits, game participation or other stated conditions. Unless the offer terms say otherwise, only one offer may be used per person, household, payment method, device or other relevant group.
You must not abuse an offer, create multiple accounts, coordinate play, exploit an obvious error or use a promotion in a manner that defeats its intended purpose. The operator may withhold, cancel or remove an offer or related winnings where it reasonably believes the offer has been misused or the conditions have not been met.
4. Responsible gambling, privacy and liability
My Empire Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never gamble when distressed, under the influence of alcohol or drugs, or to chase previous losses.
- Use available deposit, loss, time or wagering controls where offered.
- Consider taking a break or requesting account restrictions if gambling stops feeling enjoyable.
- Do not borrow money, sell possessions or use essential household funds to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- If you are concerned about someone else’s gambling, encourage them to seek appropriate help.
You may request safer gambling measures, including a temporary break, account restriction or self-exclusion, where these options are available. Requests may affect access to the account and cannot necessarily be reversed before the selected period ends. You must not attempt to create another account or use another person’s account during a restriction or self-exclusion period.
Personal information is handled in accordance with the applicable privacy policy. Information may be collected and used to operate the account, process transactions, verify identity and age, prevent fraud, meet legal obligations, provide customer support, improve services and communicate where permitted. Information may be shared with service providers, payment partners, verification providers, regulators or other parties where reasonably required for these purposes or permitted by law.
The website and its content are provided subject to applicable law. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, device or network problems, misuse of an account, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.
Suspension, closure and complaints
The operator may suspend, restrict or close an account where required by law, where verification is unsuccessful, where there is suspected fraud or misuse, where responsible gambling concerns arise, or where these terms have been breached. Any remaining balance will be dealt with in accordance with applicable requirements, subject to lawful deductions, unresolved transactions and the outcome of any relevant review.
If you have a question, dispute or complaint, review the available support options on the website and provide clear details of the matter, including relevant dates or transaction information. Complaints will be reviewed through the applicable process. You should retain account records and communications that may help resolve the issue. These terms are governed by the laws applicable to the relevant service and jurisdiction, subject to any mandatory rights available to you under Australian law.